The study was on the analysis of the effects of cyber crime on financial institutions and on national development. It examined the most frequent cyber crimes in Zimbabwe as card fraud, data breaches (hacking, malware and ...

The main purpose of this study was to investigate the impact of an effective complaint handling system on customer retention. The components of customer complaint handling that were investigated in the study are policies ...

In the business world, where many new businesses are emerging before existing organisations know it, an issue of greening management decisions has become business practices of our time. These activities are classified ...

The study assesses the impact of Microfinance Institutions (MFIs) in empowering women who are in business in Harare Metropolitan province. The study uses the Zimbabwe Women’s Microfinance Bank (ZWMB) as a case study, ...

The purpose of this empirical examination was to research and draw conclusions and recommendations on the influence of authentic leadership practices on employee satisfaction from the employee perspective in the banking ...

The growth in financial technologies (Fintech) skyrocketed in Zimbabwe and there are many reasons behind this happening. New entrants in financial services sector such as large cuttingedge technology companies and technology ...

The study was on the impact of digitalisation on service delivery in the banking sector with SCBZ being the case study. The study was conducted to assess whether or not digitalisation has a bearing on how services are ...

The study analysed the influence of credit risk management on non-performing loans within commercial banks in Zimbabwe. The rate of increase in non- performing loans in commercial banks motivated the researcher to undertake ...

This study is of an investigation into leveraging customer-centricity to attain sustainable competitive advantage. It looks at how Stanbic Bank Zimbabwe (SBZ) can organise its vision, strategy, technology and employees to ...

This study focused on the moderating role of transformational leadership on customer service quality in banks. 13 commercial banks were included in the study. Customer service quality is a topical issue as it is a source ...