An evaluation of the impact of implementing advanced manufacturing technology on operational efficiency in roof tile manufacturing industry in Zimbabwe: Case of Zimtile (2009 - 2013)

Abstract

The primary objective of this study was to evaluate the impact of implementing advanced manufacturing technologies (AMTs) on operational efficiencies at Zimtile.

Literature points to the fact that successful implementation of AMTs enhances operational efficiencies which leads to reduction in lead time, improved customer satisfaction, profitability and market share. Notably the available literature on AMTs implementation is from technologically advanced countries. Unfortunately, none of the literature that was reviewed relates to Zimbabwe manufacturing sector. Therefore, the present research attempted to bridge this knowledge gap by studying the impact of implementing AMTs in roof tile manufacturing in Zimbabwe.

Qualitative research methods based on a single case study of Zimtile was used. Purposive sampling strategy was employed to select 15 respondents at Zimtile. Data was collected through face-to-face interviews with managers. Data analysis was a mixture of analytic text and data displays.

The study concluded that Zimtile failed to attain a positive impact on operational efficiencies and consequently, also failed to realise the expected benefits of implementing AMTs. The failure is attributed to the unavailability of key success factors for implementing AMTs at Zimtile. The key success factors, that were not available at Zimtile included, strategic fit, conducive corporate culture, adequate technical skills, and senior management commitment. In view of these conclusions the study recommends that; Zimtile creates an enabling environment for AMTs implementation, conducts an environment impact assessment and enhance chances of achieving benefits of implementing AMTs through addressing quality issues and adopting manufacturing best practices.