The impact of human resources management information system (HRMIS) on the performance of government departments in Zimbabwe: A case study of three agencies in the Public Service Commission (2004 -2014)

Abstract

This study investigated the impact of human resources management information system (HRMIS) on the performance of government departments in Zimbabwe- a case study of three agencies namely Personnel, Human Resources and Human Resources Management Information System in the Public Service Commission (2004 -2014). The research utilized a qualitative approach in the form of an in depth interviews. Responses were drawn from a total of fifteen respondents from the three agencies cutting across all the management categories. The responses from the in depth interviews were coded and thematically analyzed in line with the research objectives. The major research findings were that currently the Public Service Commission is using a manual system, and it emerged that some respondents are quite comfortable with the current system. Others also hinted that though they appreciate the essence and benefits brought about by a HRMIS, the government has no capacity to implement such a system due to financial constraints. The major recommendations were that, there is need for prioritization of the whole project that is the implementation of a Human Resources Management Information System, especially by the government in terms of provision of adequate funds. Furthermore, top management drive and initiative are quite critical in the successful implementation of a HRMIS, and they should also support shop floor employees and other technical partners. There is need for the government to prioritize HRMIS project and provide the necessary funds. Successful implementation of HRMIS requires taking the initiative and driving the project. Shop floor employees need the support of top management.