Assessing non-managerial employee's perceptions of strategy implementation impediments: The case of internet access providers of Zimbabwe

Abstract

The purpose of this study was to investigate the influence of employee perceptions of strategy implementation obstacles on organisation performance. Research on literature review indicated scarce or paucity studies on perceptions of employees on strategy implementation obstacles and their influence on organisation performance, hence, the need for this study to fill that gap.

Employees within the Internet Access Providers companies of Zimbabwe participated in the study and 133 responses were received from the questionnaire that was distributed. Questionnaires were distributed through multiple channels that includes electronic emails, electronic survey and physical copies.

The results showed that employee perceptions of strategy implementation obstacles positively influences organisation performance. A significant relationship was found between perceptions of communication, performance management and organisation variables as predicting organisation performance. Prevalent indications from the results showed that resources and environment were perceived negatively and were not statistically significant in determining organisational performance among the Internet Access Providers indiscriminately impeding organisation performance. In addition, leadership and strategy formulation were not statistically significant in predicting organisational performance. The results on leadership and resources were unique as they contradicted most previous research. The key conclusion is that positive employee perceptions positively influence organisation performance.