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An evaluation of the contribution of Information and Communications Technology (ICT) to customer satisfaction in the banking sector in Zimbabwe: A case study of MBCA Bank (2010 - 2013)
(2017-11)
The intention of this study was to evaluate the contribution of ICT to customer satisfaction in the banking sector in Zimbabwe using a case study of MBCA bank and covering the period June 2010 to June 2013. MBCA bank has ...