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Customers' perceptions of electronic banking delivery channels in Zimbabwe: A case of CBZ Bank (2013)
The increased competition for customer’s deposits as a result of the financial sector liberalization and the advent of technology based systems has led banks to adopt electronic banking. Literature argues that the introduction ...
An evaluation of the contribution of Information and Communications Technology (ICT) to customer satisfaction in the banking sector in Zimbabwe: A case study of MBCA Bank (2010 - 2013)
The intention of this study was to evaluate the contribution of ICT to customer satisfaction in the banking sector in Zimbabwe using a case study of MBCA bank and covering the period June 2010 to June 2013. MBCA bank has ...