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An analysis into the effects of cybercrime on the financial service sector and national development in Zimbabwe
(Not published, 2020)
The study was on the analysis of the effects of cyber crime on financial institutions and on national development. It examined the most frequent cyber crimes in Zimbabwe as card fraud, data breaches (hacking, malware and ...
Impact of complaint handling procedure on customer retention: Evidence from Steward Bank Zimbabwe
(2019-12)
The main purpose of this study was to investigate the impact of an effective complaint handling
system on customer retention. The components of customer complaint handling that were
investigated in the study are policies ...
The relationship between organizational culture and innovation in the Zimbabwean IT industry: Case of Milter (PVT) LTD
(2019-12)
The purpose of this study was to explore the relationship of organisational culture creativity and
innovation and their overall effect on organizational performance. A case study was guided by the
following objectives: ...
Critical success factors for the adoption and diffusion of artificial intelligence in the healthcare sector: A case of private healthcare organisations in Harare, Zimbabwe
(2019-12)
The purpose of the research was to identify and confirm the critical success factors for the
adoption and diffusion of artificial intelligence (AI) in healthcare sector with reference to
private healthcare players in ...
The impact of innovation culture on sustainable business growth in the Zimbabwean mining industry: A case of Hwange Colliery Company limited
(2020-12)
The study sought to examine the impact of innovation culture on sustainable business
growth in the Zimbabwean mining industry focusing on Hwange Colliery Company
Limited (HCCL) as the context of study. The objectives of ...
An assessment of the impact of financial inclusion on the business performance of SMEs in the Harare Metropolitan
(2020-12)
SMEs are an essential engine to the development of the economy of the country. The leaders
of economies across the globe have put in place strategies to ensure that the marginalised are
financially included. The government ...
The extent of anti-corruption education on future business leaders in Zimbabwe: A case of selected tertiary education institutions
(2019-12)
This study sought to investigate the extent of anti-corruption education in tertiary institutions
for future leaders in a business environment in Zimbabwe, a case of selected institutions in
Zimbabwe. The research ...
An assessment of the impact of ICT innovation on supply chain performance: A case of DHL
(2020-03)
The study assessed the impact of ICT innovation of supply chain performance, using a case of
DHL. The study was guided by the following 4 objectives: to determine the extent to which
DHL customers are aware and using ICT ...
Examining the factors influencing ethical leadership practices in the retirement and pensions industry in Zimbabwe
(2020-12)
Increased corporate malfeasance and ethical misconduct in organisations around the world and
Zimbabwe in particular have brought about a renewed interest in business ethics, specifically
the need for a better understanding ...
A critical investigation into the potential impact of artificial intelligence adoption in health insurance’s claims processing performance: The case of health insurance companies in Harare
(2019-12)
The study investigated the impact of artificial intelligence adoption in the health
insurance claims processing performance. The technology has remarkable benefits in
many other industries like automobile and the healthcare ...