The main purpose of this study was to investigate the impact of an effective complaint handling system on customer retention. The components of customer complaint handling that were investigated in the study are policies ...

The purpose of this study was to explore the relationship of organisational culture creativity and innovation and their overall effect on organizational performance. A case study was guided by the following objectives: ...

The purpose of the research was to identify and confirm the critical success factors for the adoption and diffusion of artificial intelligence (AI) in healthcare sector with reference to private healthcare players in ...

This study sought to investigate the extent of anti-corruption education in tertiary institutions for future leaders in a business environment in Zimbabwe, a case of selected institutions in Zimbabwe. The research ...

The study investigated the impact of artificial intelligence adoption in the health insurance claims processing performance. The technology has remarkable benefits in many other industries like automobile and the healthcare ...

The aim of this study was to develop a Net Profit Contribution maximisation model that can be used as a decision tool to aid production managers in determining how best to allocate materials for fish processing, allocate ...

The study focused on examining the effects of social media marketing on sales performance at Peace Security Company. Social media marketing plays a very crucial role in increasing sales performance of firms and organisations ...

Analyses of the sources of growth in developing countries revealed that a country’s growth comes from greater investment inter alia. The majority of countries that grow swiftly, invest a substantial portion of their GDP ...

The primary objective of the study was to evaluate the effect of work-life balance on employee productivity in the financial services sector in Zimbabwe. The research used NMB Bank as the case study. A quantitative, ...

The studyexplored leadership styles employed bymanagement in theFBCInsuranceCompany,with the aim of categorizing these and assessing the effect they have on the performance of the insurance firm. Utilising positivism ...