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    The moderating effect of psychological capital on the relationship between emotional labour and burnout.

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    PGoto_The_moderating_effect_of_psychological_capital.pdf (589.5Kb)
    Date
    2014-01
    Author
    Goto, Petronella
    Type
    Thesis
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    Abstract
    The survey study investigated the moderating role of psychological capital on the relationship between emotional labour. The survey study investigated the moderating role of psychological capital on the relationship between emotional labour and burnout. Seventy two nurses from the two major hospitals in Chitungwiza participated in the study. They participated on a willing basis. Data was collected using three questionnaires which were all self-administered. Psychological Capital was measured using Luthans, etal., (2007)’s Psychological Capital Questionnaire, the PCQ-24 that has 24 items with a 6 item rating scale; Burnout was measured using the Maslach Burnout Inventory with 22 items and a 7 item rating scale; Emotional Labour was measured using Brotheridge and Lee (1998)’s Emotional Labour Scale that has 14 items and a 5 item rating scale. All scales had robust psychometric properties in terms of internal consistency. Data was analysed using the Statistical Package for the Social Sciences (SPSS) version 17. A Pearson correlation matrix of the variables was run via SPSS. In addition a step-wise multiple regression was done on the data using SPSS. Findings show that there is a weak negative correlation relationship regarding psychological capital moderating the relationship between emotional labour and burnout. ((r2=0.445, p=0.445>0.05).r and burnout. Seventy two nurses from the two major hospitals in Chitungwiza participated in the study. They participated on a willing basis. Data was collected using three questionnaires which were all self-administered. Psychological Capital was measured using Luthans, etal., (2007)’s Psychological Capital Questionnaire, the PCQ-24 that has 24 items with a 6 item rating scale; Burnout was measured using the Maslach Burnout Inventory with 22 items and a 7 item rating scale; Emotional Labour was measured using Brotheridge and Lee (1998)’s Emotional Labour Scale that has 14 items and a 5 item rating scale. All scales had robust psychometric properties in terms of internal consistency. Data was analysed using the Statistical Package for the Social Sciences (SPSS) version 17. A Pearson correlation matrix of the variables was run via SPSS. In addition a step-wise multiple regression was done on the data using SPSS. Findings show that there is a weak negative correlation relationship regarding psychological capital moderating the relationship between emotional labour and burnout. ((r2=0.445, p=0.445>0.05).
    URI
    https://hdl.handle.net/10646/4333
    Additional Citation Information
    Goto, P. (2014). The moderating effect of psychological capital on the relationship between emotional labour and burnout. [Unpublished masters thesis]. University of Zimbabwe.
    Publisher
    University of Zimbabwe
    Subject
    Psychological capital
    Burnout
    Emotional labour
    Chitungwiza hospital
    Zimbabwe
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    • Faculty of Social and Behavioral Sciences e-Theses Collection [342]

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