An investigation into the critical success factors for effective enterprise resource planning (ERP) implementation in the printing industry: Case of Printflow Private Limited Zimbabwe (2009 - 2013)

Abstract

ERP projects are complex, integrated, enterprise-wide systems which influence main internal and external operations of an organization. This research investigates the critical success factors for an effective ERP implementation. The research conducts a literature review of the concepts applied in the research. The research examines the historical background of ERP systems and the implementation process. This research also critically reviews different critical success factors model for ERP implementation and also reviews relevant general and empirical literature on ERP implementation models. The research is based on a case study methodology of a partial ERP implementation. The research outlines the analytical framework of the research philosophy and research design chosen. The primary data used was collected using self and interviewer administered questionnaire from the employees of the case study organization. The research presents findings and analyses the data captured in line with other findings from several studies as well as linking them to the research objectives. The findings are represented together with a descriptive analysis, bar charts and statistical analysis tools. The study proposes that worked with functionality, maintained scope, top management support, user training and adequate testing are critical to a successful ERP implementation. Project management, change management, consultants, business process reengineering, budgeting, organizational diversity, and development are other important factors that are contributing to effective ERP implementation.