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dc.contributor.authorChipfuyamiti, Remigius
dc.date.accessioned2017-10-19T14:20:08Z
dc.date.available2017-10-19T14:20:08Z
dc.date.issued2017-08
dc.identifier.urihttp://hdl.handle.net/10646/3450
dc.description.abstractThe purpose of this research is to examine the major people-oriented Total Quality Management (TQM) practices that impact job satisfaction within the printing sector using a major printing company Fidelity Printers and Refiners Pvt. Ltd as a case study. The study also seeks to find out the differences in job satisfaction (if any) between men and women and between young and aged employees as a result of such practices. Although there is growing literature on the impact of the soft (people-oriented) TQM practices on job satisfaction, such research has not been conducted in Zimbabwe or for the Printing industry. Furthermore, among researchers, their findings have been different and contradicting. Following a critical literature review on TQM, a set of soft practices were identified which were used as the independent variables. These people-oriented practices are education and training, reward and recognition, empowerment, team work, and involvement from which several hypotheses were formulated. A questionnaire was designed to collect data from employees and the data was subjected to SPSS analysis. Non-parametric tests were conducted and training and education proved to have the highest influence on job satisfaction while involvement recorded a negative association with job satisfaction. The results revealed that old employees are more satisfied than their young counterparts while there is no statistically significant difference between men and women. The study objectives were met and the implications of the study are that management ought to review their TQM dimensions consistent with the training needs of employees. Furthermore, particular efforts must be made to improve job satisfaction for young employees.en_US
dc.language.isoen_ZWen_US
dc.subjectTotal quality managementen_US
dc.subjectQulity managementen_US
dc.subjectPrinting sectoren_US
dc.subjectEmployeesen_US
dc.subjectPeople-oriented practicesen_US
dc.subjectFidelity printersen_US
dc.titleAn investigation into the relationship between soft aspects of total quality management practices and job satisfaction in printing firms : the case of Fidelity Printers and Refiners (Pvt) LTDen_US
dc.contributor.registrationnumberR952256Gen_US
thesis.degree.advisorMadzikanda, David Dean
thesis.degree.countryZimbabween_US
thesis.degree.disciplineGraduate School of Managementen_US
thesis.degree.facultyFaculty of Commerceen_US
thesis.degree.grantorUniversity of Zimbabween_US
thesis.degree.grantoremailspecialcol@uzlib.uz.ac.zw
thesis.degree.levelMBAen_US
thesis.degree.nameMaster of Business Administrationen_US
thesis.degree.thesistypeThesisen_US
dc.date.defense2013


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