Evaluating the impact of information and communication technology on the provision of banking service in Zimbabwe 2011 - 2012 : the case of infrastructuring development of Zimbabwe

Abstract

The purpose of the study is to evaluate the impact of information and communication technology (ICT) on provision of banking services in a development bank in Zimbabwe. Different sources of literature, theories and empirical evidence relating to ICT and banking services were initially evaluated. The research was based on both quantitative and qualitative methods. The research strategy was a case study and primary data was collected through a survey. The results of the study suggest that ICT positively impacted provision of banking services at the Infrastructure Development Bank of Zimbabwe (IDBZ). The study concluded that banks need to invest in ICT as it has appreciable positive effect on service delivery thus gaining competitive advantage.