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Maximizing the use of electronic banking for competitive advantage: A case study of the Zimbabwean commercial banking sector (2012 - 2013)
(2018-05)
This study sought to establish ways of maximizing the use of electronic banking for competitive advantage through understanding factors that determine customers’ usage of e-banking in Zimbabwe. A theoretical model was ...
Leveraging customer-centricity to attain sustainable competitive advantage: The case of Stanbic Bank Zimbabwe Limited
(2017-04)
This study is of an investigation into leveraging customer-centricity to attain sustainable competitive advantage. It looks at how Stanbic Bank Zimbabwe (SBZ) can organise its vision, strategy, technology and employees to ...