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An analysis of the critical factors in the successfull implementation of total quality management practices by small to medium scale enterprises in Zimbabwe: A case of SMEs at Glen View 8, Harare
(2017-03)
The researcher carried out the research with the intention of exploring ways of successfully implementing Total Quality Management (TQM) in Small to Medium Scale Enterprises (SMEs) in Zimbabwe. The study was aimed at ...
An investigation into the relationship between soft aspects of total quality management practices and job satisfaction in printing firms : the case of Fidelity Printers and Refiners (Pvt) LTD
(2017-08)
The purpose of this research is to examine the major people-oriented Total Quality Management (TQM) practices that impact job satisfaction within the printing sector using a major printing company Fidelity Printers and ...
An investigation into total quality management (TQM) strategies that can be enforced by the Law Society of Zimbabwe (LSZ) to improve the quality of service offered by its membership (2005 - 2012)
(2017-08)
The purpose of the research is to investigate TQM strategies that can be enforced by the Law Society of Zimbabwe (LSZ) with a view of improving quality of service amongst its membership drawn from registered Legal Practitioners ...
An analysis of effectiveness of quality management in private universities: A case of Women's University in Africa
(2018-04)
The main objective of this study was to determine the effectiveness of quality management approaches adopted to enhance the quality of education offered by WUA through a preliminary review of the implementation of quality ...
An investigation of the causes of non-adherence to set quality standards in lodges in Zimbabwe: A case of operators in Harare
(2016-06)
The study sought to investigate the causes of non-adherence to set quality standards in lodges in
Zimbabwe. Literature relevant to the topic was reviewed and it mainly focused on the obstacles to
effective quality ...
A study of the application of total quality management tools and techniques in resolving customer satisfaction: The case of Plascon South Africa
(2018-04)
Plascon South Africa received ISO9001 certification in 1991. However, the company continues to receive a high number of customer complaints despite the lauded benefits of ISO9001. The objectives of the present study included ...