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A study of the effect of the adoption and use of information technology innovations on service quality in Small to Medium Hotels in Harare
(2020-01)
Information Technology (IT) innovations are a lifeblood of every organisation, start-ups, small,
medium and large organisations providing real-time information for quick informed decision
making and delivering better ...
Women leadership influence on corporate performance in the Zimbabwe clothing retail sector: A case of Edgars stores (Pvt) Ltd Zimbabwe
(2021-05)
The study examined the influence of women leadership on corporate performance by
considering how women leadership has potential in influencing market share, service
quality, customer satisfaction and sales volume. Women ...
An investigation into the link between service quality and customer satisfaction in the motor service industry in Zimbabwe
(2016-11)
The research is an investigation to establish whether a link exists between service quality and customer satisfaction in automobile repair industry in Zimbabwe. Numerous researches have been done in other service industries ...
The mediating influence of passenger satisfaction on the relationship between passenger loyalty programmes and passenger loyalty
(STUDIA UNIVERSITATIS, 2015)
The dynamic nature and the intense competition in the airline industry result in a need to craft innovative mechanisms that enforce customer loyalty. The study focuses on the mediating effect of passenger satisfaction on ...
An investigation into the impact of service quality frequent flier programs and safety perception on satisfaction and customer loyalty in the airline industry in Southern Africa
(South East European Journal, 2016)
This study aims to identify the factors that make passengers loyal to an airline in Southern Africa by investigating
the impact of service quality and safety perception on customer satisfaction and how satisfaction
and ...