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Now showing items 1-9 of 9
An investigation into the impact of digital banking platforms on bank performance in the Zimbabwean banking industry
(2021-06)
The aim of this study was to investigate the impact of digital banking platforms; POS
banking, mobile banking, internet banking and app banking, on bank performance in
Zimbabwe. The study used a positivist paradigm, ...
The moderating role of transformational leadership on customer service quality in banks: A case of commercial banks in Zimbabwe
(Not published, 2020)
This study focused on the moderating role of transformational leadership on customer service quality in banks. 13 commercial banks were included in the study. Customer service quality is a topical issue as it is a source ...
An analysis of factors resulting in low uptake of mobile banking as a banking delivery channel in Zimbabwe a case study of CBZ Bank (2009 - 2014)
(2017-05)
Financial liberalization, globalization, technological advancement and increased competition have brought about new ways of doing business in the banking sector the world over. Technological advancement has brought about ...
An assessment of the factors determining public confidence and its impact on the financial performance and stability of banks in Zimbabwe
(2018-11)
The study sought to assess the factors determining public confidence and its impact on the performance
and stability of banks in Zimbabwe. The objectives that guided this study were to determine the level of
public ...
An assessment of the self-service technology (SST) on firm performance in the financial sector in Zimbabwe: A case study of FBC Bank 2009 - 11
(2018-03)
The fast advancing global information infrastructure such as information technology, computer networks, Internet and telecommunications have enabled the development of the electronic commerce at a global level. The nearly ...
The impact of mobile banking on traditional banking trasactions in Zimbabwe: The case of ZB Bank
(2018-03)
This research focused on analyzing the impact of mobile banking on traditional banking transactions, which assisted in ascertaining whether mobile banking was still just a delivery channel for banking services or the way ...
The impact of mobile banking on financial inclusion
(2018-03)
The study sought to investigate the impact of mobile banking on financial inclusion. The barriers to financial inclusion of mobile banking customers and the impact of mobile banking on financial inclusion remain unknown. ...
Adoption of internet and mobile banking in the Zimbabwe commercial banking sector: The case of Standard Chartered Bank Zimbabwe
(2018-03)
This study is an investigation into the criticality of adopting internet and mobile banking by commercial banks in Zimbabwe. It looks at the benefits these two alternative delivery channels offer and the challenges associated ...
An investigation into the factors affecting mobile banking adoption in Zimbabwe
(2018-05)
As mobile technology has become an increasingly important element in the services industries, managerial interest in understanding pre and post-adoption user perceptions of customers as adopters has led to a call for more ...