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An investigation into the impact of digital banking platforms on bank performance in the Zimbabwean banking industry
(2021-06)
The aim of this study was to investigate the impact of digital banking platforms; POS
banking, mobile banking, internet banking and app banking, on bank performance in
Zimbabwe. The study used a positivist paradigm, ...
The moderating role of transformational leadership on customer service quality in banks: A case of commercial banks in Zimbabwe
(Not published, 2020)
This study focused on the moderating role of transformational leadership on customer service quality in banks. 13 commercial banks were included in the study. Customer service quality is a topical issue as it is a source ...
An evaluattion of the adoption levels of green IT practices and their implications on competitiveness: The case of NMB Bank Limited (2007 to 2013)
(2018-04)
Organisations across the world together with governments have recently been giving unprecedented attention to environmental issues. Green IT has emerged as one key element in efforts to reverse global warming, and reducing ...
An analysis of factors resulting in low uptake of mobile banking as a banking delivery channel in Zimbabwe a case study of CBZ Bank (2009 - 2014)
(2017-05)
Financial liberalization, globalization, technological advancement and increased competition have brought about new ways of doing business in the banking sector the world over. Technological advancement has brought about ...
The impact of mobile banking on traditional banking trasactions in Zimbabwe: The case of ZB Bank
(2018-03)
This research focused on analyzing the impact of mobile banking on traditional banking transactions, which assisted in ascertaining whether mobile banking was still just a delivery channel for banking services or the way ...
The impact of mobile banking on financial inclusion
(2018-03)
The study sought to investigate the impact of mobile banking on financial inclusion. The barriers to financial inclusion of mobile banking customers and the impact of mobile banking on financial inclusion remain unknown. ...
The impact of e-commerce on banking sector profitability: The case of FBC Holdings Limited
(2018-03)
The purpose of the study was to analyse and investigate the impact of e-commerce on the banking sector profitability. The advancements in ICT have brought about changes in business processes from manual methods ...
Adoption of internet and mobile banking in the Zimbabwe commercial banking sector: The case of Standard Chartered Bank Zimbabwe
(2018-03)
This study is an investigation into the criticality of adopting internet and mobile banking by commercial banks in Zimbabwe. It looks at the benefits these two alternative delivery channels offer and the challenges associated ...
Evaluating the impact of information and communication technology on the provision of banking service in Zimbabwe 2011 - 2012 : the case of infrastructuring development of Zimbabwe
(2017-08)
The purpose of the study is to evaluate the impact of information and communication technology (ICT) on provision of banking services in a development bank in Zimbabwe. Different sources of literature, theories and empirical ...
An investigation into the factors affecting mobile banking adoption in Zimbabwe
(2018-05)
As mobile technology has become an increasingly important element in the services industries, managerial interest in understanding pre and post-adoption user perceptions of customers as adopters has led to a call for more ...