Enhancing a successful extended ERP systems implementation to achieve SOEs performance in Zimbabwe

Abstract

The use of computerized systems to improve business processes has been a major concern by companies that need to sharpen their competitive edge as market leaders in the industry in an effort to gain sustainable competitive advantage. The drive by the Government of Zimbabwe to privatize SOEs has forced companies to come up with initiatives that contributes to corporate performance. Use of extended ERP has not remained for advanced countries but a few SOEs in Zimbabwe from revenue authority, power utility and agro industrial have replaced their aging legacy systems in an effort to improve inter- and intra-operational efficiency. Companies have moved to the extended ERP systems also known as ERP II or ERP add-on applications. These systems provide communication between the business and its stakeholders with integration capabilities of providing self-service portals using electronic web based portals and mobile applications. Extended ERP systems implementation is high risk and capital intensive with organisation realising little gains from the investment and SOEs needs to do due diligence by assessing the factors that contribute to successful implementation of extended ERP systems. Extended ERP systems have been blamed for not meeting the business requirements, taking long to implement and exceeding the set project budgets. It is from this SOEs we seek to gather the success factors that contribute to successful implementation of extended ERP systems so that from generalizing of the study other SOEs can see the quantum required to invest in business vision, leadership skills, module integration and information quality during implementation of extended ERP systems. Stratified random sampling was used to collect the sample for study from three SOEs in Zimbabwe that had implemented Extended ERP systems. 200 questionnaires were randomly sent using self- administered and online survey questions and analysed using SPSS correlation analysis and multiple regression analysis to determine the significance of business vision, leadership skills, module integration and information quality on successful implementation of extended ERP systems and also in establishing the impact on SOE performance. The results provided a conclusive analysis, revealing that business vision has a partial positive and significant impact on successful implementation to extended ERP systems. Leadership skills has a positive and moderate significant impact to successful implementation of extended ERP systems. Module integration has a positive and greatest significant impact on successful implementation of extended ERP systems. Information quality also contribute positively to successful implementation of extended ERP systems. Successful implementation of extended ERP systems contributes to SOEs