The moderating effect of psychological capital on the relationship between emotional labour and burnout.

Abstract

The survey study investigated the moderating role of psychological capital on the relationship between emotional labour. The survey study investigated the moderating role of psychological capital on the relationship between emotional labour and burnout. Seventy two nurses from the two major hospitals in Chitungwiza participated in the study. They participated on a willing basis. Data was collected using three questionnaires which were all self-administered. Psychological Capital was measured using Luthans, etal., (2007)’s Psychological Capital Questionnaire, the PCQ-24 that has 24 items with a 6 item rating scale; Burnout was measured using the Maslach Burnout Inventory with 22 items and a 7 item rating scale; Emotional Labour was measured using Brotheridge and Lee (1998)’s Emotional Labour Scale that has 14 items and a 5 item rating scale. All scales had robust psychometric properties in terms of internal consistency. Data was analysed using the Statistical Package for the Social Sciences (SPSS) version 17. A Pearson correlation matrix of the variables was run via SPSS. In addition a step-wise multiple regression was done on the data using SPSS. Findings show that there is a weak negative correlation relationship regarding psychological capital moderating the relationship between emotional labour and burnout. ((r2=0.445, p=0.445>0.05).r and burnout. Seventy two nurses from the two major hospitals in Chitungwiza participated in the study. They participated on a willing basis. Data was collected using three questionnaires which were all self-administered. Psychological Capital was measured using Luthans, etal., (2007)’s Psychological Capital Questionnaire, the PCQ-24 that has 24 items with a 6 item rating scale; Burnout was measured using the Maslach Burnout Inventory with 22 items and a 7 item rating scale; Emotional Labour was measured using Brotheridge and Lee (1998)’s Emotional Labour Scale that has 14 items and a 5 item rating scale. All scales had robust psychometric properties in terms of internal consistency. Data was analysed using the Statistical Package for the Social Sciences (SPSS) version 17. A Pearson correlation matrix of the variables was run via SPSS. In addition a step-wise multiple regression was done on the data using SPSS. Findings show that there is a weak negative correlation relationship regarding psychological capital moderating the relationship between emotional labour and burnout. ((r2=0.445, p=0.445>0.05).