An assessment of the influence of employee training and development on job satisfaction, job performance and organizational commitment in Non-Governmental Organizations in Harare Metropolitan area

Abstract

Non-Governmental organizations that are operating in the Harare Metropolitan area have put in training and development programmes for all their staff from Executive Directors to interns. The main objective of this study was to assess the influence of employee training and development on job satisfaction, job performance and organizational commitment in Non-Governmental organizations that are operating within the Harare Metropolitan area. The researcher used the quantitative (positivist) approach. The survey technique was used and questionnaires were disseminated and some send via email by the researcher. The study population was composed of 2 232 Non-Governmental organizations staff from across the 108 organizations that are operating within the Harare Metropolitan area. The sample size for 150 which comprised of 36 senior managers, 24 middle managers, 18 junior manager, 44 officers and 28 interns. For the purpose of this research the researcher used the probability sampling method which specifically is the stratified random sampling method. Questionnaires were used because they had similar set of data, easy to distribute and allowed anonymity and a high response rate. The study recognized that employee training and development enhances individual job satisfaction, job performance and organizational commitment. Despite the positive impact from employee training and development, the study also revealed that there are other factors besides training and development that affect job satisfaction, job performance and organizational commitment. It is recommended that training and development should be based on need and it should be practical.Refresher courses should be offered and post training evaluation is required for it is very critical to assist in determining the effectiveness and the value addition obtained from the training. It is the researcher’s recommendation that further research should be carried out for other Non – Governmental organization operating in the Harare Metropolitan area or organizations that are focusing on a specific sector for example health or education.