An evaluation of gaps within the NSSA ICT system which exposes the organization to potential risk of fraud

Abstract

This study sought to evaluate the gaps within the National Social Security Authority (NSSA) Information Communication Technology (ICT) System, which expose the organisation to potential risk of fraud and therefore recommend an ERP system the organization should adopt. The research reviewed literature on Enterprise Resource Planning (ERP) implementation and business performance, ERP implementation critical success factors, stages in ERP implementation and strategies of ERP implementation. ERP implementation implies integrating all operations of the business into one system which is not the case at NSSA where there are small disjoint systems aimed at achieving specific objectives for specific departments such as human resources, accounting/finance and payment of pension benefits. The research study was a case study that was carried out on NSSA in Harare and Masvingo. The sampling frame was restricted to the management and employees at NSSA head office in Harare and Masvingo regional office. The questionnaire was used as the main data collection tool in this study because of its ability to collect standardised responses from respondents. The study concluded that the adoption of an ERP would lead to operational efficiency and effectiveness at NSSA since information technology has a history of cutting cost and raising outputs by automating basic repetitive operations. The study also concluded that there is ready infrastructure for the adoption of ERP at NSSA and according to the study findings the organisation seems to be prepared for the successful implementation of their chosen ERP. This is supported by the fact that the critical success drivers recommended by various implementation methodologies such as ready infrastructure are already in place. Furthermore, training needs are adequately budgeted for, implying that the organisation is prepared for employee training on ERP systems so that they would be in a position to use the system without difficulties and thus enhances the chances of success with ERP implementation, that will steer the organisation towards improved efficiencies and enhanced productivity. Successful adoption of ERP at NSSA would positively contribute to the productivity of the organisation and subsequently in the long run may improve its viability. The study recommends that NSSA would be able to accrue benefits from ERP operations, or even increase them if only they ensure that there is better co-ordination between strategic alignment and the management of their ERP implementation. The study also recommends that everyone from the boardroom to storeroom needs to understand his role and responsibilities for implementation. Implementation leaders should encourage dialogue to get people focused on business objectives and early identification and correction of problems. Who will be accountable for results and when, must be an integral part of this understanding.