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Assessing the impact of the predictors of organisational citizenship behaviour in the hospitality industry in Zimbabwe

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dc.contributor.author Sandada, Maxwell
dc.contributor.author Zungu, Fortunate
dc.date.accessioned 2016-10-31T16:23:33Z
dc.date.available 2016-10-31T16:23:33Z
dc.date.issued 2016
dc.identifier.citation Sandada, M. & Zungu, F. (2016). Assessing the impact of the predictors of organisational citizenship behaviour in the hospitality industry in Zimbabwe.E u r o E c o n o m i c a: Business Administration, 1 (35), 55-66. en_US
dc.identifier.issn 1582-8859
dc.identifier.uri http://hdl.handle.net/10646/2852
dc.description.abstract The importance of Oganisational Citizenship Behavior (OCB) is widely acknowledged by many practitioners and academicians in Zimbabwe and the world over. However, there is generally limited literature on OCB in Zimbabwe as there are few studies that were carried out especially on the Zimbabwean hospitality industry. To address this dearth of published studies, the current study attempts to examine the factors that influence OCB. The conceptualised model and four hypotheses are empirically validated using a sample of 200 non-managerial hospitality industry employees who were randomly selected from three identified categories of hotels which were stratified according to the hotel star rating (3, 4, and 5 star hotels categories). The data were analysed using descriptive, correlation and regression analyses. The results indicate that the individual, organizational and leadership characteristics are significant predictors of OCB. However, task characteristics emerged as an insignificant factor to OCB. The findings have implications to hospitality management in Zimbabwe who are advised to make efforts of ensuring proper individual, organizational and leadership characteristics among employees and management so as to enforce OCB. en_US
dc.language.iso en_ZW en_US
dc.publisher E u r o E c o n o m i c a en_US
dc.subject Organizational citizenship behaviour en_US
dc.subject Task characteristics en_US
dc.subject Organizational characteristics en_US
dc.subject Leadership characteristics en_US
dc.title Assessing the impact of the predictors of organisational citizenship behaviour in the hospitality industry in Zimbabwe en_US
dc.type Article en_US
dc.contributor.authoremail msandada@commerce.uz.ac.zw, maxwell.sandada@yahoo.com en_US
dc.contributor.authoremail frzungu@gmail.com en_US


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