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An analysis into the effects of cybercrime on the financial service sector and national development in Zimbabwe
(Not published, 2020)
The study was on the analysis of the effects of cyber crime on financial institutions and on national development. It examined the most frequent cyber crimes in Zimbabwe as card fraud, data breaches (hacking, malware and ...
Impact of complaint handling procedure on customer retention: Evidence from Steward Bank Zimbabwe
(2019-12)
The main purpose of this study was to investigate the impact of an effective complaint handling
system on customer retention. The components of customer complaint handling that were
investigated in the study are policies ...
The impact of corporate social responsibility on shareholder value: The case of AGRIBANK
(2020-01)
In the business world, where many new businesses are emerging before existing organisations
know it, an issue of greening management decisions has become business practices of our time.
These activities are classified ...
To assess the impact of Microfinance Institutions in empowering women entrepreneurs in Harare Metropolitan province: The case of Zimbabwe Women’s Microfinance Bank (ZWMB)
(2020-03)
The study assesses the impact of Microfinance Institutions (MFIs) in empowering women
who are in business in Harare Metropolitan province. The study uses the Zimbabwe
Women’s Microfinance Bank (ZWMB) as a case study, ...
The influence of authentic leadership practices on employees satisfaction in Zimbabwe: A study of followers’ perspective of selected commercial banks
(2019-12)
The purpose of this empirical examination was to research and draw conclusions and
recommendations on the influence of authentic leadership practices on employee satisfaction from
the employee perspective in the banking ...
Threats and opportunities by Fintechs on Zimbabwean commercial banks: An open innovation persepective
(2019-12)
The growth in financial technologies (Fintech) skyrocketed in Zimbabwe and there are many
reasons behind this happening. New entrants in financial services sector such as large cuttingedge technology companies and technology ...
Impact of digitalisation on service delivery in the banking sector: A case of Standard Chartered Bank
(2020-03-06)
The study was on the impact of digitalisation on service delivery in the banking sector with SCBZ being the case study. The study was conducted to assess whether or not digitalisation has a bearing on how services are ...
Influence of credit risk management on non-performing loans in the Zimbabwean commercial banks
(2020-03)
The study analysed the influence of credit risk management on non-performing loans within
commercial banks in Zimbabwe. The rate of increase in non- performing loans in
commercial banks motivated the researcher to undertake ...
Leveraging customer-centricity to attain sustainable competitive advantage: The case of Stanbic Bank Zimbabwe Limited
(2017-04)
This study is of an investigation into leveraging customer-centricity to attain sustainable competitive advantage. It looks at how Stanbic Bank Zimbabwe (SBZ) can organise its vision, strategy, technology and employees to ...
The moderating role of transformational leadership on customer service quality in banks: A case of commercial banks in Zimbabwe
(Not published, 2020)
This study focused on the moderating role of transformational leadership on customer service quality in banks. 13 commercial banks were included in the study. Customer service quality is a topical issue as it is a source ...