The aim of this study was to investigate the impact of digital banking platforms; POS banking, mobile banking, internet banking and app banking, on bank performance in Zimbabwe. The study used a positivist paradigm, ...

This research was conducted to establish the factors that motivate senior management to exceptionally perform their duties in the banking sector of Zimbabwe. Financial and non- financial motivation factors potentiate ...

Non-performing loans (NPLs) are a cause of concern nationally and globally as it affects the normal functioning of the economy as financial sector stability drives economic growth. This is not easy to achieve as financial ...

The general indication from literature is that the effective use of social media marketing leads to brand awareness, customer loyalty, improved brand equity and low cost of advertisement. On the contrary, literature shows ...

“It’s all about confidence stupid. Every financial system depends on trust. We are in a full-blown crisis because investors and financial managers have lost that trust…” Samuelson (2008) The issue of confidence in banking ...

Mobile money is facility that allows individuals and corporates to make financial transactions using a mobile device. The advent of the mobile money transfer services has transformed the way the financial services industry ...

The purpose of this study was to establish if the Reserve Bank of Zimbabwe has put in place policies and regulatory frameworks that impact on deposit mobilization by financial institutions. The study also aimed at ...

The study evaluates the impact of inflation on banking sector performance in Zimbabwe. The research was a case study for CBZ Bank Limited for the period 2000 to 2012. The period was further split into a period of sustained ...

The Zimbabwean banking sector suffered profitability challenges between 2006 and 2008 due to hyperinflation in the Zimbabwean economy during that time. This period ended in March 2009 when the Government of National Unity ...

Customer retention has gradually gained momentum as a vital tool for surviving in the highly competitive environments and increasing revenue. Most customer retention strategies adopted by banks have been over-used and some ...