The study examined the influence of women leadership on corporate performance by considering how women leadership has potential in influencing market share, service quality, customer satisfaction and sales volume. Women ...

The dynamic nature and the intense competition in the airline industry result in a need to craft innovative mechanisms that enforce customer loyalty. The study focuses on the mediating effect of passenger satisfaction on ...

The research is an investigation to establish whether a link exists between service quality and customer satisfaction in automobile repair industry in Zimbabwe. Numerous researches have been done in other service industries ...