Real estate agents operating in Harare are struggling to survive and grow. They need to perform at a level which will enable them to effectively serve their customers and deal with competition. In this situation, employee ...

The research is an investigation to establish whether a link exists between service quality and customer satisfaction in automobile repair industry in Zimbabwe. Numerous researches have been done in other service industries ...

The research seeks to investigate into the implementation of Lean Six Sigma as a tool to enhance organisational performance and competitiveness at Chloride Zimbabwe. This was motivated by the relentless poor performance ...